Helping HR Professionals Excel at Strategic Leadership
SnapEval in the News!
Real-time employee feedback can be a snap
SnapEval products help keep track of performance throughout the year
By KERRY FELTNER
One year cannot fit into a day. That is essentially the problem SnapEval, LLC is addressing with its products as the firm seeks to end the imprecise tedium of annual performance reviews.
“The idea formed around the concept of: people need to do these annual performance reviews, but when you get to the end of the calendar year you can’t remember all the details,” said David Yeaple, co-founder and business development and product manager of SnapEval.
SnapEval is the name of the company as well as the name of the firm’s signature continuous performance improvement product.
The product allows managers to give real-time feedback to their employees throughout the year. The feedback is private, generally only shared with senior leadership, human resources leaders and the employee.
The firm’s second product is Spotlight. It is a cloud-based mobile application and web portal launched in 2015 to track and promote employee recognition within a company. The system allows feedback to be shared with the whole company…
News Articles About Continuous Performance Management
Our news page is a summary of recent articles, white papers, and industry news about the fast moving topic of Continuous Performance Management. We add to this content frequently, so you can find the newest information and historical articles in one place. If you’re aware of information that you feel we should add to this resource, please let us know about it. The content is organized by date with the most recent at the top of the page.
HR Technology Disruptions for 2017: Nine Trends Reinventing the HR Software Market
Bersin by Deloitte, October 2016. The HR technology market is undergoing one of the most disruptive years it has seen this decade. https://www2.deloitte.com/content/dam/Deloitte/us/Documents/human-capital/us-hc-disruptions.pdf
The Performance Management Revolution
Harvard Business Review, October 2016. Rethinking performance management is at the top of many executive teams’ agendas, but what drove the change in this direction? https://hbr.org/2016/10/the-performance-management-revolution
In corporate America, women fall behind early and continue to lose ground with every step
Women in the Workplace 2016 Study, September 2016. Despite asking for informal feedback as often as men do, women report they receive it less frequently. Moreover, there appears to be a disconnect in the way managers convey difficult feedback. Most managers say they rarely hesitate to give difficult feedback to both women and men, but women report they receive it less frequently. https://womenintheworkplace.com/
The End of Annual Performance Reviews: Are the Alternatives Any Better?
Knowledge@Wharton, September 19, 2016. The best companies have shifted to conversations with workers that occur much more frequently than once a year, are less focused on the past and more on the future, and involve continuous adjusting of goals. These firms also are giving managers the skills to be coaches rather than task masters. http://knowledge.wharton.upenn.edu/article/the-end-of-annual-performance-reviews/?utm_source=kw_newsletter&utm_medium=email&utm_campaign=2016-09-20
What If Performance Reviews Lasted All Year?
Wall Street Journal, September 18, 2016. Led by bell cows like Adobe and General Electric, companies are questioning the orthodoxy of annual performance reviews. It’s a stampeding trend that is likely to fundamentally alter the way that employees are evaluated and compensated. The headlines proclaim that companies are “abolishing” performance reviews, but in most cases they are actually substituting a more flexible approach for rigid systems of company-wide deadlines and standardized decision criteria. This idea has considerable merit. Here are five advantages: http://blogs.wsj.com/experts/2016/09/18/what-if-performance-reviews-lasted-all-year/
Why performance management needs to become more human again
Accenture Strategy, August 23, 2016. Organizations are nothing without an engaged and motivated workforce. But many companies fall short in how they evaluate employees. In recent Accenture research, nearly half of employees report feeling discouraged or disengaged as a result of their performance feedback. In this episode of Up Close, Tim Good, managing director, Talent & Organization, Accenture Strategy, explains why today’s performance management needs to happen in real time, and be more open and transparent in the workplace. https://www.accenture.com/us-en/insight-outlook-performance-management-more-human-again
Morgan Stanley to Rate Employees With Adjectives, Not Numbers
New York Times, June 2, 2016. For years, Morgan Stanley employees were graded in part on a numerical scale that rated them from 1 to 5. Now, the Wall Street firm plans to change those evaluations — by taking away the numbers. Morgan Stanley told its staff on Thursday that it was overhauling how employees are assessed in several ways, including by discarding the number scale in favor of lists of up to five adjectives. http://www.nytimes.com/2016/06/03/business/dealbook/morgan-stanley-to-rate-employees-with-adjectives-not-numbers.html?_r=1
Goldman Sachs overhauls performance reviews
CNN Money, May 27, 2016. Following a growing trend among big companies, Goldman Sachs announced Thursday that it was ditching its 9-point rating system for performance evaluations in favor of “qualitative” feedback that is “timely” and “constructive.” http://money.cnn.com/2016/05/26/pf/goldman-sachs-performance-reviews/
How to Communicate and Compensate the True Market Value of Work
HCI Podcast, May 11, 2016. At Mitre Corporation employees are not being ranked against each other’s performance to determine pay or increases. Rather, the base pay for each employee is set against industry compensation benchmarks for the specific job type and then continuous performance feedback is used to determine the pay increases each employee should receive based on their actual performance. http://www.hci.org/lib/hcipodcast-how-communicate-and-compensate-true-market-value-work#.VzTugGM1spY.email
Is performance management performing?
Accenture Strategy, April 13, 2016. Revitalize performance management to better support business objectives and the workforce of the future. https://www.accenture.com/us-en/insight-performance-management-performing
Performance Management Trends 2016 – A Look from 5 Leading Global Employers
The Career Muse, March 14, 2016. The shift in the performance management paradigm has just begun as global giants including Adobe, Accenture, General Electric and the like eliminated their conventional performance ranking methods and annual employee review programs. Did you know? It is highly likely that around 50% of the Fortune 500 companies will revamp their performance management strategies in 2016, with 10% already leading the change. http://www.thecareermuse.co.in/performance-management-trends-2016/
Goodbye annual review, see ya performance ratings
CNN Money, September 25, 2015. Yet at the end of it all you have a stilted, scripted conversation with your boss, in which you learn you’re a “3” because you “met expectations.” This, despite all your manager’s happy talk during the year. So goes the perpetually weird ritual known as the “annual review” that rates and ranks workers across a company. The good news: Companies are starting to get just how ineffective the practice is when it comes to spurring better performance, retaining talent and boosting morale. http://money.cnn.com/2015/09/25/pf/annual-review/?xid=nl_powersheet
Feedback Is The Killer App: A New Market and Management Model Emerges
Forbes, August 25, 2015. A new market has emerged: Employee feedback apps for the corporate marketplace. These tools are powerful and disruptive, and they have the potential to redefine how we manage our organizations. http://www.forbes.com/sites/joshbersin/2015/08/26/employee-feedback-is-the-killer-app-a-new-market-emerges/#287566d36626
More U.S. companies moving away from traditional performance reviews
Washington Post, August 17, 2015. Lately a small but growing number of major U.S. companies, including Accenture, Adobe and Gap, have been saying goodbye to an annual rite of corporate life that employees and managers both love to hate: the traditional performance review. Now General Electric, long considered Corporate America’s bellwether for management practices, is joining their ranks by piloting a big shift in the way it handles evaluations. https://www.washingtonpost.com/business/economy/more-us-companies-moving-away-from-traditional-performance-reviews/2015/08/17/d4e716d0-4508-11e5-846d-02792f854297_story.html
Why GE had to kill its annual performance reviews after more than three decades
Quartz, August 13, 2015. The annual performance review has been a ubiquitous and generally loathed fixture of the corporate world for decades. But haters can rejoice: It’s finally starting to topple. The best part? Even the company that popularized the toughest form of formal annual review is moving away from them. http://qz.com/428813/ge-performance-review-strategy-shift/
Here’s why GE is replacing performance reviews with an app
Fortune, August 13, 2015. General Electric is getting rid of annual performance reviews in favor of app-based feedback. GE managers used to meet with employees once a year, rank them, and fire the bottom 10%. But many firms have been moving away from that practice, which GE Head of Human Resources Susan Peters told Quartz has “become more a ritual than moving the company upwards and forwards.” Managers are GE will now give more constant feedback about their employees’ work through an app called PD@GE,” which stands for “performance development at GE.” Employees will have a concrete list of short-term goals to work towards, while managers are expected to hold frequent discussions about employees’ progress. Employees can also use the app to request feedback at any time. http://fortune.com/2015/08/13/performance-reviews/
GE’s Real-Time Performance Development
Harvard Business Review, August 2015. As managers in a large, complex organization at GE, we face a daily challenge: ensure that our employees collaborate, make quick and effective business decisions, and provide our customers with superior products and services. But like at other companies, our teams and departments tend to focus on their piece of the business — siloed behavior that causes frustration and impedes broader aims. To cultivate empowered, collaborative, cross-functional teams, we have been experimenting with a new approach to performance development. Our teams were among the first to adopt it as part of a pilot, and we have used it to drive a fivefold productivity increase in the past 12 months. GE is now rolling it out throughout the company, and it will replace our legacy Employee Management System (EMS) by the end of 2016. https://hbr.org/2015/08/ges-real-time-performance-development
This is why Deloitte is banning performance reviews
Business Insider Australia, July 29, 2015. Alec Bashinsky, head of people and performance at Deloitte in Australia, likens performance reviews to drive-by shootings — you just never know when you’re going to get hit. He’s running a global program to get rid of the feared meetings between Deloitte managers and employees globally. Last month he started with 1500 of 6000 Australian staff. Over the next six months, the rest of the local team won’t have to face a performance review again. In the US, 10,000 staff have stopped reviews. It’s part of a global movement gathering support to end reviews. http://www.businessinsider.com.au/this-is-why-a-top-deloitte-exec-is-banning-performance-reviews-in-the-company-2015-7
In big move, Accenture will get rid of annual performance reviews and rankings
The Washington Post, July 21, 2015. As of September, one of the largest companies in the world will do all of its employees and managers an enormous favor: It will get rid of the annual performance review. Accenture CEO Pierre Nanterme told The Washington Post that the professional services firm, which employs hundreds of thousands of workers in cities around the globe, has been quietly preparing for this “massive revolution” in its internal operations. “Imagine, for a company of 330,000 people, changing the performance management process—it’s huge,” Nanterme said. “We’re going to get rid of probably 90 percent of what we did in the past.” https://www.washingtonpost.com/news/on-leadership/wp/2015/07/21/in-big-move-accenture-will-get-rid-of-annual-performance-reviews-and-rankings/
Why Accenture is saying goodbye to annual performance reviews
LinkedIn post by Pierre Nanterme, Chairman and CEO, Accenture. Of all the things that may keep a CEO up at night—including me—attracting and retaining the best people is high on the list. In an age where millennials dominate the workforce and digital has transformed the workplace, the old ways of employee engagement simply don’t cut it. Millennials are the embodiment of today’s real-time world, getting everything they need to know instantly from their social media networks and digital devices. Our job as leaders is to create the right environment for this new generation to flourish in their careers—we shouldn’t expect them to adjust to the status quo. And nowhere is this more true than in the area of performance management. This is why Accenture has taken a bold step of saying good-bye to annual performance reviews. https://www.linkedin.com/pulse/why-accenture-saying-goodbye-annual-performance-reviews-nanterme
Finally, the days of those awful annual performance reviews might be numbered
Business Insider Australia, June 15, 2015. The annual performance review, which in many companies is more a tick-the-box exercise than a critical assessment, has lost its effectiveness as a tool to gather information about talent. A study by psychologists at Rice University in the US shows that companies do need to evaluate and obtain accurate information on staff but annual reviews have problems. http://www.businessinsider.com.au/those-uncomfortable-annual-performance-reviews-may-have-outlived-their-usefulness-2015-6
Reinventing Performance Management: A Deloitte Case Study
Business.com, April 13, 2015. Marcus Buckingham and Ashley Goodall described the process and findings of the large-scale Deloitte performance management survey onHarvard Business Review. Today, we’re going to examine how exactly Deloitted changed the approach to performance management, and review the practical action items to take from Deloitte’s case study to reinvent our own performance management. http://www.business.com/management/reinventing-performance-management-a-deloitte-case-study/
Reinventing Performance Management
Harvard Business Review, April 2015. At Deloitte we’re redesigning our performance management system. This may not surprise you. Like many other companies, we realize that our current process for evaluating the work of our people – and then training them, promoting them, and paying them accordingly – is increasingly out of step with our objectives. https://hbr.org/2015/04/reinventing-performance-management
This Is Why Some Microsoft Employees Still Fear The Controversial ‘Stack Ranking’ Employee Review System
Business Insider, August 27, 2014. This is the first time in years that employee reviews will not be based on a curved scale that ranks employees against each other. Microsoft officially killed that old system, known as “stack ranking” in November. http://www.businessinsider.com/microsofts-old-employee-review-system-2014-8
Kill Your Performance Ratings
Strategy+business, August 8, 2014. Evidence is mounting that conventional approaches to strategic human capital management are broken. This is particularly true for performance management (PM) systems—the appraisal approaches in which employees (working with their managers) set goals for the year; managers interview others who have worked with them and write up an appraisal; employees are rated and ranked numerically; and salary, bonus, and promotion opportunities are awarded accordingly. http://www.strategy-business.com/article/00275?gko=c442b
Adobe Life Magazine. In 2012, Adobe abolished its performance review system in favor of ongoing “check-ins.” The story of how it came about and the way it works is a perfect example of how Adobe does what makes sense regardless of trends — and winds up setting some new trends in the process. http://blogs.adobe.com/adobelife/adobe-life-magazine/v1/check-in/
Adobe: Building Momentum by Abandoning Annual Performance Reviews for “Check-Ins”
Stanford Graduate School of Business, 2014. In 2012, software company Adobe Systems transitioned from using annual performance reviews to a system of ongoing, flexible, “check-ins.” The check-ins involved setting and tracking expectations, ongoing feedback and coaching, and opportunities for growth. The case reviews the deficiencies in the traditional annual review system, the philosophy underlying the change, and its relationship to Adobe’s corporate strategy. https://www.gsb.stanford.edu/faculty-research/case-studies/adobe-building-momentum-abandoning-annual-performance-reviews-check
How Netflix Reinvented HR
Harvard Business Review, January-February 2014. Sheryl Sandberg has called it one of the most important documents ever to come out of Silicon Valley. It’s been viewed more than 5 million times on the web. But when Reed Hastings and I (along with some colleagues) wrote a PowerPoint deck explaining how we shaped the culture and motivated performance at Netflix, where Hastings is CEO and I was chief talent officer from 1998 to 2012, we had no idea it would go viral. We realized that some of the talent management ideas we’d pioneered, such as the concept that workers should be allowed to take whatever vacation time they feel is appropriate, had been seen as a little crazy (at least until other companies started adopting them). But we were surprised that an unadorned set of 127 slides—no music, no animation—would become so influential. https://hbr.org/2014/01/how-netflix-reinvented-hr