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Welcome to the Support Page!

The video links on this page introduce some of the key features in SnapEval and Spotlight and demonstrate how to use them. They are organized by role: Administrators, Managers and All Employees, as well as by topic. Videos are currently being updated as features to both products are enhanced. If you have any questions, we are always happy to help. Please contact us at: Support@SnapEval.com or +1 585-414-5000.

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SnapEval Support


For Administrators:

 Creating a free SnapEval Account for Your Organization or Team (4 minutes)

  • A step-by-step demonstration of how to create a SnapEval account.

 Creating a free SnapEval Account for Your Organization or Team through the ADP Workforce Now platform (4 minutes)

  • A step-by-step demonstration of how to create a SnapEval account integrated with the ADP Workforce Now platform.

 Welcome to SnapEval (7 minutes)

  • Introduces resources to help you and your team use SnapEval.
  • How to capture and view employee performance feedback in the SnapEval web portal and mobile app.

 Roles and Web Portal Navigation (4 minutes)

  • An overview of roles in SnapEval and an introduction to the core features of the SnapEval web portal

 Enterprise Dashboard Features (5 minutes)

  • An introduction to the Enterprise Dashboard features and capabilities for viewing and managing performance feedback.

 Adding, Updating and Removing Team Members (7 minutes)

  • How to add users to your SnapEval account and manage reporting relationships between them.

 Adding, Updating and Removing Organization-wide Goal Areas and Achievement Levels (5 minutes)

  • How to establish and update organization-wide goal areas and achievement levels for your organization in SnapEval.

 Account Settings (4 minutes)

  • An overview of settings for your SnapEval  account including 360 degree feedback and external feedback options.

 Optional: Smart Grouping Introduction (8 minutes)

  • An overview of how grouping works in SnapEval so that employees can receive feedback for department, team, job function or individual goals.

 Optional: Smart Grouping Administrative Settings (5 minutes)

  • How to establish and manage groups in your SnapEval account.
  • An introduction to delegating administrative functions to Group Administrators.

 Optional: Smart Delivery Introduction (6 minutes)

  • An overview of how administrators can queue feedback for review and proactively coach managers before employees receive the feedback.

 Optional: Smart Delivery Administrative Settings and Process (10 minutes)

  • A step-by-step demonstration of how administrators and managers use queuing in SnapEval.

For Managers and Administrators:

 Capturing and Sharing Feedback for Direct Reports (13 minutes)

  • How to capture and share feedback with your assigned employees

 Creating Performance Summary Reports (3 minutes)

  • How to create performance summary reports for your assigned employees in preparation for check-in meetings or periodic reviews.

For All Employees (including Administrators and Managers):

 Accessing Your Account (2 minutes)

  • How to access your new SnapEval account.

 Accessing Your Account in the ADP Marketplace (2 minutes)

  • How to access your new SnapEval account in the ADP Marketplace if your organization has deployed SnapEval as an integrated solution with the ADP Workforce Now platform.

 Concepts for Capturing and Sharing Feedback (3 minutes)

  • An introduction to the process used to capture and share feedback in SnapEval.

 Capturing Self-Feedback (3 minutes)

  • How to capture, view and update feedback that you create about your own performance.

 Viewing and Requesting Feedback from Others (3 minutes)

  • How to view feedback that you’ve received and request feedback from others.

 Using the SnapEval Mobile App (6 minutes)

  • How to create feedback for others.
  • How to view feedback that you’ve captured for others.
  • How to view feedback that you’ve received from others.

 Optional: Capturing and Sharing Feedback with 360 Degree Feedback Enabled (8 minutes)

  • How to capture and share feedback for your peers using the web portal.
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For All Employees (including Administrators and Managers):

 Spotlight: An Introduction to Spotlight (4 minutes)

  • An introduction to Spotlight.

 Spotlight: Configuring and Using Spotlight in the ADP Marketplace (11 minutes)

  • How to configure Spotlight.
  • How your employees can use Spotlight to instantly capture and share recognition.
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